TreFacStyle Musashisakai

“11/28 I heard that there is a locker available 24 hours a day, so I thought I would leave it there in the morning and visit after work, so I went there at 10am, but the locker seemed to be broken, and the screen was black and wouldn't work. Even if you call the inquiry number, they will announce that the store will open at 11:00. Well, I thought there was nothing I could do about it if it was a mechanical failure, so I went back when the store was open (around 12:00). At that time, even when I informed them of the above incident, there was no guidance or apology. I don't want you to apologize, but I was really surprised! Even when I asked about the assessment time, I was adamant that I had to confirm it through the app. It would have been nice if they could just tell me if it was going to be for an hour or two, but if I didn't know what time it would be, I decided to take it home instead of leaving it there. It's a shame because I thought I would leave it in my locker in the morning and have it appraised during my free time at work, so I brought it all the way from home. I am fully aware of this situation, but it made me feel very uncomfortable. The street-style male staff members were very accommodating. It was a good experience, and I realized that if the staff is not properly trained, they will have such a bad experience and customers will leave. I hope this will be helpful for those who use this store in the future/for the development of the store. 😂”

“I'm starting to declutter. I took it to this store, which I had been visiting on my way to work or school. Mr. Sugawara, the staff member, carefully explained in an easy-to-understand way how to view the waiting time for the appraisal. When I came to pick it up after the appraisal, they responded immediately and purchased it at a price I was satisfied with. They also consulted us about clothes that I thought would be difficult to buy, and I would like to use them for future decluttering.”

“Purchase and bring in COMOLI, wtaps, etc. The amount was also reasonable. After a little negotiation, I was satisfied. The price presentation was also very good! Inside the store, branded clothing was lined up. Since it's close to Musashi-Sakai Station, I decided to ask him to buy it again.”

“This was my first time visiting this store to sell clothes. I was very impressed with how polite the female clerk was. However, the man who did the appraisal was very blunt and said, ``This and this are no good for these reasons,'' as if he was yelling at me, ``Don't bring me something that won't work like this, you idiot!'' I was surprised and embarrassed. It has become. How could someone behave like this? I was impressed by the female clerk's response, but I felt sad because of the male clerk. The appraiser also first expressed his gratitude to the customer for bringing the clothes, and then said, ``I'm sorry, but for such-and-such reasons, we are unable to purchase these clothes at this time.I'm sorry.'' "If I were you, I would tell the customer. I'm very disappointed. The woman's response was very good, so I would like to visit her again, but I don't want to do it when the man is there. I would like the man's shift list. I'm sure you're not the store manager...”

“A store that sells and buys used clothes, watches, bags, etc. I bought some clothes that I had accumulated. It's not a big deal to begin with, so the purchase price is small, but I'd be grateful if you could take it back. Appraisal may take some time if it's crowded, but since you can check the condition online, you can drop off your car, go out, and then pick up the purchase price once the appraisal is complete, which is convenient. In addition, there is a box for depositing items, and it seems that you can also make reservations for purchase during closing hours (I haven't used them, so I don't know the details). Overall, I felt very happy with the purchase. thank you.”